A major fire broke out at a Reliance Jio data center in India, leading to a widespread network outage that affected millions of users across the country.
The outage caused significant disruptions to mobile and fiber internet services for Jio users, impacting businesses, individuals, and essential services.
Users flooded social media platforms with complaints and frustration over the outage, demanding explanations and swift resolution from Jio.
Reliance Jio issued a public statement acknowledging the outage and apologizing for the inconvenience caused to its customers.
The company assured customers that they were working tirelessly to restore services as quickly as possible and were deploying all available resources to address the issue.
Technical teams at Jio investigated the cause of the fire and assessed the damage to the data center, working to identify the best course of action for recovery.
As the data center was repaired and restored, Jio gradually reconnected users to the network in phases, prioritizing critical services and areas with the highest number of affected customers.
In response to the widespread impact of the outage, Jio announced plans to offer compensation or apologies to affected customers to mitigate the negative effects and maintain customer satisfaction.